Frequently Asked Questions
Everything you need to know about your By Alexa Rae experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Processing times usually range from 24-48 hours after your order is placed.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, By Alexa Rae ships worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
How do I know which size to choose?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the specific fabric notes for stretch properties.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within 1 hour of purchase if you need to make changes, though we cannot guarantee modifications once an order has entered the fulfillment stage.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.